Privacy Policy

Introduction

flwprotrixum Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website flwprotrixum.world, use our enterprise management reporting dashboard services, or otherwise interact with us.

Data Controller Information

The data controller responsible for your personal information is:

flwprotrixum Ltd
Registration Number: HE256314
Agiou Andreou Street 57
3060 Limassol, Limassol District
Cyprus
Email: privacy@flwprotrixum.world
Phone: +357 25206349

Data We Collect

We collect and process various types of personal data to provide our enterprise reporting dashboard services effectively. The data we collect includes information you provide directly to us, information we collect automatically through your use of our services, and information we receive from third-party sources when necessary for service delivery.

Information You Provide Directly

• Contact information (name, email address, phone number, company name)
• Business information (job title, department, company size, industry)
• Communication preferences and service requirements
• Project specifications and technical requirements
• Feedback and correspondence with our team

Information Collected Automatically

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information)
• Performance data from dashboard usage and system interactions
• Log files and security monitoring data

How We Use Your Information

We use your personal data for legitimate business purposes related to providing our enterprise management reporting dashboard services. How we use your information depends on how you interact with our services and the purposes for which you provided the information.

Service Delivery

• Providing and maintaining our enterprise reporting dashboard services
• Customising dashboards to meet your specific business requirements
• Processing service requests and managing client relationships
• Delivering technical support and troubleshooting assistance

Communication and Support

• Responding to enquiries and providing customer support
• Sending service updates, security alerts, and administrative messages
• Providing training and onboarding for dashboard users
• Sharing relevant industry insights and best practices

Business Operations

• Managing contracts, billing, and payment processing
• Conducting quality assurance and service improvement activities
• Ensuring compliance with legal and regulatory requirements
• Protecting against fraud, security threats, and unauthorised access

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to control them, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for performing our service agreements with you
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services and ensuring security
• Consent: Processing based on your explicit consent, particularly for marketing communications and certain cookies
• Legal Obligation: Processing required to comply with legal or regulatory requirements

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

Service Providers

We may engage trusted third-party service providers to assist with our business operations, including cloud hosting, payment processing, and technical support. These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or when necessary to protect our rights, property, or safety, or that of our clients or others.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Incident response and breach notification procedures

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our data retention practices consider the following factors:

• The duration of our business relationship with you
• Legal and regulatory requirements for record keeping
• The need to resolve disputes and enforce agreements
• Legitimate business interests in maintaining historical records

When personal data is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule.

Your Rights

Under applicable data protection laws, including the GDPR, you have several rights regarding your personal information:

Access and Portability

• Right to access your personal data and obtain a copy
• Right to data portability in a structured, machine-readable format

Correction and Deletion

• Right to rectify inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") in certain circumstances

Processing Controls

• Right to restrict processing of your personal data
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules and certification schemes

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our website. The updated policy will be effective from the date specified in the notice.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In Cyprus, the supervisory authority is the Commissioner for Personal Data Protection.